Features
Features
Agile Builds
QABot provides tools and online interfaces to accelerate knowledge base building, knowledge mining, and model training.QABot provides tools and online interfaces to accelerate knowledge base building, knowledge mining, and model training.Industry-Vetted Algorithms
The core engine is integrated with industry-vetted AI and NLP algorithms that combine deep learning and traditional algorithms.The core engine is integrated with industry-vetted AI and NLP algorithms that combine deep learning and traditional algorithms.Plenty of APIs
APIs are called for question answering, statistics collecting, and knowledge base management, which quickly integrates with service systems and chat tools.APIs are called for question answering, statistics collecting, and knowledge base management, which quickly integrates with service systems and chat tools.
Advantages
Intelligent Q&A Management
Comprehensive Conversation Management
? Automatically analyze and collect statistics on hot questions and trends.
? Automatically gather unanswered questions, match similar Q&A pairs, and continuously enrich the knowledge base.
? Integrate multiple NLP capabilities and an intelligent conversation controller.
? Flexibly manage the knowledge base with batch operations.
Application Scenarios
Automatic Q&A
Agent Assistant
Pre-sales Consultation
Automatic Q&A
Bots automatically handle customer questions across a wide range of scenarios. They can provide after-sales support, questions on use, and troubleshooting, significantly reducing labor costs.
Advantages
Intelligent semantic matching engines are integrated with machine learning, information retrieval, and deep learning to ensure precise answers, improving user satisfaction.
Technologies like text mining and association rules are used to learn domain knowledge from multiple sources, such as logs and operations records, thereby enriching the knowledge base and improving performance.
Agent Assistant
Productivity and customer satisfaction are improved with real-time analysis of the interaction between agents in the call center and customers. During a call, the bot automatically extracts keywords, simplifies and condenses problems, searches for and displays the best answers, and provides real-time support for agents.
Advantages
Bots provide real-time support for human agents, listening to customer questions and matching the answers with high relevancy.
With the bot's assistance, human agents can answer customer questions faster.
Pre-sales Consultation
Product knowledge bases are built in bots so that product questions from potential customers can be answered automatically, including questions about product features or comparisons with related products.
Advantages
The service is available 24/7 and unsolved questions can be seamlessly handed over to sales specialists for timely reply.
Fully functional APIs are provided to allow enterprises or ISVs to easily integrate or embed bot capabilities into their existing systems.
Documentation
Documentation
Developer Resources
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