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Developer
For deployment of lab, test, or non-critical cloud production environments by individual users or small-sized enterprises
Basic technical support
Response within 12 hours
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Business
For large-scale cloud deployment by large or medium enterprises
24/7 online support
Response within 1 hour
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Enterprise
For massive-scale cloud deployment by large enterprises
24/7 online support by dedicated technical account managers
Response within 15 minutes, proactive risk identification and notification
Launch support
Developer
For deployment of lab, test, or non-critical cloud production environments by individual users or small-sized enterprises
Basic technical support
Response within 12 hours
Business
For large-scale cloud deployment by large or medium enterprises
24/7 online support
Response within 1 hour
Enterprise
For massive-scale cloud deployment by large enterprises
24/7 online support by dedicated technical account managers
Response within 15 minutes, proactive risk identification and notification
Launch support
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