Ronglian 7Moor
RongLian 7Moor was founded in 2014 in Beijing, China. The company takes AI and communication technology as the core, data as the driving force, and provides cost reduction and efficiency improvement solutions for enterprises by service operation and enabled product. As the pioneer of domestic intelligent customer service field, RongLian 7Moor focuses on customer service management and marketing transformation management in the entire customer service journey. The collaboration between HUAWEI CLOUD and RongLian 7Moor brings digital, intelligent services to more enterprises, and is a strategic ecological integration, which will bring opportunities to both parties and respective ecological partners. The two parties will jointly launch a reliable, stable, high-performance, and differentiated intelligent customer service solution, which will greatly promote the intelligent upgrade of the customer service industry and improve energy efficiency.
Why HUAWEI CLOUD?
Growing with Intelligence
HUAWEI CLOUD keeps up with the latest industry trends, bringing cutting-edge cloud, AI, 5G, and IoT technologies.
Relliability
HUAWEI CLOUD has passed 41 global compliance certifications and established a three-dimensional security system comprising six major areas
Ease of Use
HUAWEI CLOUD services can be easily provisioned and accessed, and managed in a unified manner.
HUAWEI CLOUD x RongLian 7Moor Technology
Explore how RongLian 7Moor Technology and HUAWEI CLOUD work together to develop an intelligent customer service system using communication ability and AI technology to solve customer service and efficiency problems of enterprises.
Solution
Enterprise Customer Service and Sales Management Scenario Solution
? With HUAWEI CLOUD computing, RongLian 7Moor provides efficient and complete intelligent customer service solutions to create a close loop of marketing and service
? The solution combines AI and BI technologies to digitalize enterprise services, and to implement refined operations and visual management.
? The solution is applicable to all the customer service and marketing scenarios, increasing customer conversion rate.
? Full range of enabling human agents and enterprises to maximize cost decreasing and efficiency increasing.
Customers can enjoy professional support regarding product, after-sales, and O&M, ensuring high service efficiency and stability.
Solution Highlights
Multi-channel Intelligent Customer Service System
Filters Big Data Clues
Telemarketing System
Multi-channel Intelligent Customer Service
The enterprise customer service scenario solution provides a multi-channel intelligent customer service system applicable to all scenarios. Multi-channel Online Customer Service, Intelligent Robot, Call Center, CRM, Intelligent Ticket, Intelligent Report, and Intelligent Quality Control comprise a comprehensive system covering the entire business process, from pre-sales consultation, in-sales follow-up, to after-sales services. The system helps enterprises improve customer service quality and reduce workload and cost.
Filters Big Data Clues
The enterprise sales management scenario solution filters big data clues to speed up dialing and recording, and provides professional customer management and sales management systems using inbound and outbound functions.
Telemarketing System
It also has a telemarketing system composed of one-touch dialing,
inbound pop-up, whole-process recording, call statistics and other functions, which greatly improves the efficiency of telemarketing, increases conversion rate, and provides enterprises with powerful resource operations capabilities.
Benefits
HUAWEI CLOUD has the top "computing power base", and RongLian 7Moor has abundant product application cases and customer service experience in the intelligent customer service industry. The collaboration between HUAWEI CLOUD and RongLian 7Moor brings digital, intelligent services to more enterprises, and is a strategic ecological integration, which will bring opportunities to both parties and respective ecological partners. The two parties will jointly launch a reliable, stable, high-performance, and differentiated intelligent customer service solution, which will greatly promote the intelligent upgrade of the customer service industry and improve energy efficiency.
